Terms of service

PLEASE READ THIS DOCUMENT CAREFULLY. This agreement contains provisions that govern how claims between you and us are resolved, including an arbitration agreement, class action waiver, and limitations of liability.

Welcome to our website. This website and its associated e-commerce services are owned and operated by L. Stephen Decants ("Company", "we", "us", or "our"). By accessing our webpage, purchasing our products, or utilizing any services provided by us, you agree to be bound by the following Terms of Service ("Terms", "Agreement"), including those additional terms, conditions, and policies referenced herein or available via hyperlink.

If you do not agree to all the terms and conditions of this Agreement, you are expressly prohibited from accessing the website or using any of our services.

1. E-Commerce & Account Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our service.

To access certain features or complete purchases, you may be required to register for an account. You agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.

2. Product Accuracy & Modifications

We make every reasonable effort to display as accurately as possible the descriptions, images, pricing, and availability of our products (including custom discovery sets and decanted items). However, we do not warrant that product specifications, colors, or packaging details displayed on the site are entirely error-free, complete, or current.

We reserve the right to modify, suspend, or discontinue any product or service at any time without notice. Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

3. Purchases, Billing, & Order Acceptance

We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Shipping, Delivery, & Risk of Loss

All orders are subject to product availability and our standard processing times. Shipping dates provided are estimates only and are not guaranteed. We are not responsible for delivery delays caused by shipping carriers, severe weather, custom clearance issues, or other factors outside our reasonable control.

The risk of loss and title for all merchandise ordered pass to you upon our delivery of the items to the shipping carrier. If a package is marked as delivered by the carrier but you have not received it, you must file a claim directly with the shipping carrier. We are not liable for lost, stolen, or misplaced shipments once they exit our custody.

5. Returns, Refunds, & Cancellations

Our return and refund policy is governed by specific rules due to the nature of our products:

 Final Sale Items: Due to hygiene and health regulations, individual product decants, sample vials, and unsealed cosmetics are final sale and cannot be returned or exchanged under any circumstances once shipped.

 Cancellations: Order cancellation requests must be submitted within [e.g., 2 hours] of purchase. Once an order has entered our fulfillment and packaging process, it cannot be canceled.

 Damaged or Incorrect Items: If you receive a structurally defective, leaking, or completely incorrect item, you must contact us at our support email within [e.g., 48 hours] of delivery with photographic evidence. Approved replacements or store credits will be issued at our sole discretion.

6. Prohibited Uses of the Website

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; or (g) to upload or transmit viruses or any other type of malicious code.

7. Intellectual Property

All content included on this webpage, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the exclusive property of the Company or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, republish, distribute, or exploit any portion of this site without our express written consent.

8. Limitation of Liability & Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall [Insert Brand Name], our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

10. Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Insert Your State/Province/Country, e.g., the State of New York, USA], without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this agreement, including its formation or breach, shall be settled by binding arbitration administered by [e.g., the American Arbitration Association (AAA)] in accordance with its Commercial Arbitration Rules. The place of arbitration shall be [Insert Your City/State], and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

11. Severability & Entire Agreement

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us and govern your use of the service, superseding any prior or contemporaneous agreements.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

13. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: [Insert Your Support Email]

Mailing Address: [Insert Business Mailing Address]